Support

Last revised 24 September 2026.

Reporting a shared quiz

Quizzes in Reteva can be shared with a short code, so some of what you see may have been made by another person. If a shared quiz is inaccurate, offensive, contains copyrighted material, or contains private information about somebody:

• In the app: open the quiz, choose Report, and pick the reason. Reported shares are reviewed and can be disabled.
• By email: write to the address above with the share code. Include the code — without it we cannot find the quiz.

Reports do not identify you to the person who created the quiz. If you are a rights holder asking for copyrighted material to be taken down, say so in the message and include the code.

Common problems

Generating questions failed

• “Please try again later.” Reteva is busy or you have generated a lot today. Wait and try again — nothing was lost and nothing was charged.
• The PDF is refused. Reteva accepts PDFs up to 20 MB and 200 pages, and you can select up to 50 pages at a time. Split a larger document into chapters.
• The document could not be read. Scanned pages with no text layer give the model nothing to work from. A PDF exported from slides or a word processor works best.
• Fewer questions than you expected. Reteva only writes questions a page actually supports, so a short or sparse selection produces fewer. That is deliberate.

Purchases

• Restore Purchases: open the subscription screen and tap Restore purchases. Use the same Apple ID you bought with.
• New phone, or reinstalled: your subscription follows your Apple ID. Restore purchases, and your studying is restored from the device backup if you have one.
• Cancel or change plan: iPhone Settings → your name → Subscriptions → Reteva. The app links there from Settings. Cancelling stops renewal; you keep access until the paid period ends.
• Refunds: Apple handles these. Use reportaproblem.apple.com.
• Charged but still locked: tap Restore purchases first. If it is still locked, email us — include the date of purchase, not your card details.

Notifications

• Reminders are scheduled by the app on your phone. If they stop, check iPhone Settings → Notifications → Reteva.
• Change how often Reteva reminds you in the app’s notification settings.
• Reminders do not come from a server, so they will not arrive for a phone that has been off.

Sharing

• Share codes expire 14 days after they are last opened.
• You can revoke a quiz you shared from the device that created it. Revoking stops anybody importing it again.
• Deleting a quiz you imported removes it from your device and does not affect anybody else’s copy.

Privacy requests

• Your questions, answers and progress are on your phone. Deleting the app deletes them; we never had a copy.
• To ask about or delete something on Reteva’s server — a shared quiz, a report, a feedback message — email us. Include the share code where there is one; there are no accounts, so that is how we find the record.
• What is held, and for how long, is set out in the Privacy Policy.

Sending feedback from inside the app

Settings → Send feedback. The message, the category, your device identifier and — only if you type one — your email address reach the Reteva team. If you want a reply, include your email: there is no account to write back to otherwise.